Privacy Policy

Overview

Our Privacy Policy sets out how thehungryhownd.co.uk ("site or we") collects, uses and discloses your Personal Information when you visit our site or place an order with us. When you order from us we collect only the necessary information to enable us to process your order, we may also collect additional information should you contact us for customer care reasons. 

In this privacy policy, we refer to any information that can uniquely identify an individual as "Personal Information". Please see the list below for more information about what Personal Information we collect and why. 

• Device Information
• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our key service providers.

• Order Information
• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfil our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Need to add this and all debit/credit card, providers.

• Customer Support Information
• Examples of Personal Information collected:  name, addresses, email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

• Minors
• This Site is not intended for those under the age of 16 yrs. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

• Sharing Personal Information
• We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
• We use IONOS to power our online store. You can read more about how IONOS uses your Personal Information here: https://www.ionos.co.uk/terms-gtc/privacy-policy/
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

• Lawful Basis
• Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

• Retention
• When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

• Automatic decision-making
• If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
• We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
• Our processor IONOS uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
• Services that include elements of automated decision-making include:
• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with deny listed IP addresses. This denylist persists for a small number of days.

• Changes
• We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

• Contact
• For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at jill@thehungryhownd.co.uk or by mail using the details provided below:
• The Hungry Hownd, 11 Gloster Gardens, Wellesbourne, Warwick, CV35 9TQ.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:  https://ico.org.uk/make-a-complaint/